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    1. DISCLAIMER

    a. PC Repair Services will only perform and provide computer services, repairs, and upgrades as requested by the Client. PC Repair Services will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.

    b. Computer service/repairs are provided as a service. There may be circumstances under which Client’s computer cannot be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts (memory chips, motherboards, etc.)

    c. The length of time required to service/repair your computer cannot be predicted.

    d. Client understands that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can’t be restored. PC Repair Services will not be responsible for data loss.

    e. Client authorizes the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted / uninstalled upon completion of the service (unless purchased).

    6. All remote repair services are subject to the terms in this agreement.

    2. BILLING TERMS

    a. Computer services/repairs are billed as stated on the service order or invoice provided. The most common services are charged by an hourly rate £55.00 per hour (our minimum charging period is one hour. After the first hour, we charge in blocks of thirty minutes at the rate of £27.50).

    b. An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.

    c. Not all services can be completed on-site and must be completed at our offices.

    d. In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.

    e. In the case that the Client cannot be reached, work will stop until contact is established.

    f. All remote repair services must be paid before commencement of work. If for any reason Client is unhappy or we cannot complete the service, a full or partial refund may be issued at discretion of PC Repair Services.

    3. PAYMENT TERMS

    a. Full payment is due upon completion of services, upgrades, or repairs.

    b. Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance.

    c. PC Repair Services reserves the right to report delinquent payment to credit bureau(s) and collection agencies in attempts to recover payment. If deemed necessary, PC Repair Services reserves the right to take client to court to recover costs in which client will incur all fees by the process.

    4. LIABILITY

    a. Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which client or authorized representative requested such service(s).

    b. Your system will not be intentionally harmed. The primary goal is to fix your computer or systems, not create or cause further damage.

    c. It Client’s responsibility to backup data unless listed on Service Order. PC Repair Services will not be responsible for data loss.

    5. SUPPORT

    a. Customer satisfaction is our utmost importance.

    b. All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.

    c. Free support will be provided for problems to be resolved from the service order, but not resolved. After 5 days from completed service date, PC Repair Services will no longer offer free support.

    6. REPAIRS & SERVICE GUARANTEE

    a. All services and repairs are guaranteed for 14 days from the completion / acceptance date.

    b. If later found that the service or repair was incorrectly diagnosed by the technician, then PC Repair Services will perform the repair/service free of any labour charge. Only the new parts will be charged.

    7. ESTIMATES

    a. PC Repair Services offers free estimates over the phone, at office, or via email.

    b. For in-home/on-site estimates there will be a £20.00 fee. If you decide at that time you would like PC Repair Services to work on Client’s system, this fee will be waived and Client will only be charged for the service being performed.

    c. Customers are asked to not interrupt the technician as the evaluation and estimate are completed. Save all additional questions until after you receive the estimate.