Questions to ask before Hiring a Computer Repair Service

You don’t want to hand your PC over to just anyone when it needs to be repaired. You want to ensure that the technician you have chosen to fix your issue is a competent and trustworthy individual who will get the job done efficiently and effectively for a fair price.

That is why it is vital that you ask some important questions before hiring a computer repair service.

With that in mind, here are some of the most illuminating questions you can ask the PC repairman before engaging their services:

What are your qualifications?

It is never a bad idea to ask a computer repair technician what their qualifications are before you let them near your computer. Most technicians will have some sort of certification that will reassure you that they know what they are doing.

What do you specialise in?

Some computer repair technicians will specialise in Macs or PC or know more about commercial computers than personal ones. So if you want to get the best possible service, this is one of those important questions to ask before hiring a computer repair service.

Will you save my data?

If you have important data that you do not want to lose on your computer, then it is always a good idea to ask the technician if they will save your files before carrying out any repairs, and how exactly they will back them up.

Do you offer remote repairs?

Some PC problems can be fixed remotely, si it is always worth asking if your technicians can do this once the problem has been diagnosed. This is particularly useful if you don’t want to be without your computer device for a day, as you will often still have access to it while the remote repairs are carried out.

How long will it take and what is your hourly rate?

Of course, when you are having your PC repaired, it is important to know roughly how long it will take so you can make other arrangements if necessary, and so you know how much it will cost you.

Most technicians price either by job or by their hourly rate, so make sure you have all of the information before you go ahead and commit to having your computer repaired, and do be aware that jobs can take more or less time than the technician expected, so your bill may be a little higher or lower than you were quoted depending on what the ultimate issue is and how much time has to be put into correcting it at their end.

By asking these questions, and any more you can think of, before hiring a computer repair service, you can be sure that your device is in safe hands and that you will get it back quickly, in a decent state. So, if you aren’t sure about a technician and you aren’t comfortable with their answers, don’t feel like you have to stick with them – it’s your computer and you know what’s best.